스카이라이프 [Foreigner] Can I use data overseas without signing up for a data roaming plan?
Yes. However, if you have registered data roaming blocking service, please inquire through (Customer Center) 1588-3002 (paid) and 114 (free) via mobile phone.
※ Roaming fees for affiliated countries may be charged up to KRW 11,000/day based on 00:00 KST (VAT included)



스카이라이프 [Foreigner] When will my roaming fees charged?
 It may be charged on the following month or 2 months later, depending on the transmission of billing data by overseas operators.





스카이라이프 [Foreigner] How could callers get informed that their mobile is under international roaming service?
 Launch skylife app or visit skylife.co.kr and select MY SKY > Mobile > Supplementary Service Supplementary Service to register international roaming notice service(free in charge). You can also register through our customer center.






스카이라이프 [Foreigner] What should I do if I lose my cell phone or USIM card (on roaming mode) while traveling abroad?
Please contact Customer Center (1588-3002 (paid)) or 114(free) via mobile phone.




스카이라이프 [Foreigner] The service is not available. What should I do?
There are various reasons for service error. Repair services vary depending on the case, thus our engineer may visit first. Launch skylife app or visit skylife.co.kr and register through Customer support > Fault diagnosis and A/S application > A/S application, after logging in or through the Customer Center.



스카이라이프 [Foreigner] How do I change the payment method (automatic transfer ↔ card transfer)?
Launch skylife app or visit skylife.co.kr and select MY SKY > Fee > Fee Payment Details > Payment Method Changes. You can also change it through our Customer Center.




스카이라이프 [Foreigner] What should I do if I move out?
Skylife engineer will visit and re-install the device at your new place. Please visit skylife.co.kr and contact through Customer Support > Fault Diagnosis and A/S Application > Application for Change of Installation Place, after logging in or through the Customer Center.



스카이라이프 [Foreigner] Can I use Netflix on SkyLife?
Yes, but it is essential to use Internet service and set-top box which supports Netflix App. Netflix fee is charged separately, and please contact the customer center for more detailed information.




스카이라이프 [리모컨앱] 리모컨앱에서 셋탑 목록 조회가 안돼요.
Step1) 모바일앱의 블루투스가 켜져 있는지 확인해주세요.
Step2) 시청하고 있는 셋탑이 리모컨앱 지원 가능 셋탑인지 확인해주세요.
- 셋탑에 업데이트가 되어야 리모컨앱 사용이 가능하므로 아래 메뉴에서 셋탑 가능 여부 확인을 부탁 드립니다.
- 설정(우측상단 톱니바퀴) > 앱정보-지원가능 셋탑 안내


출처:  KT Skylife   자주하는 질문: https://www.skylife.co.kr/center/consult/FAQ